I get error "500.19" on the web server after installing an addition

After installation of an addition, the following error might show up:

HTTP Error 500.19 – Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.

The problem is that the web.config file that is included in the addition package is not fully compatible with the version of web server that you are running. The error message should contain an indication about the row where the error was encountered.

 

 

 

Configuration source
98: </modules>
99: <handlers>
100: <remove name="WebServiceHandlerFactory-Integrated"/>

To solve the problem it is necessary that the section in the web config file that is surrounded by the text

<system.webServer>

and

</system.webServer>

is either removed or commented out. This section is only applicable on IIS7 and can cause problems on earlier versions of IIS.

Change:

    <system.webServer>
        <validation validateIntegratedModeConfiguration="false"/>
        <modules>
            <remove name="ScriptModule"/>
            <add name="ScriptModule" preCondition="managedHandler" type="System.Web.Handlers.ScriptModule, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
        </modules>
        <handlers>
            <remove name="WebServiceHandlerFactory-Integrated"/>
            <remove name="ScriptHandlerFactory"/>
            <remove name="ScriptHandlerFactoryAppServices"/>
            <remove name="ScriptResource"/>
            <add name="ScriptHandlerFactory" verb="*" path="*.asmx" preCondition="integratedMode" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
            <add name="ScriptHandlerFactoryAppServices" verb="*" path="*_AppService.axd" preCondition="integratedMode" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
            <add name="ScriptResource" preCondition="integratedMode" verb="GET,HEAD" path="ScriptResource.axd" type="System.Web.Handlers.ScriptResourceHandler, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
        </handlers>
    </system.webServer>

to the text below (note the <!-- and the -->)

<!--
    <system.webServer>
        <validation validateIntegratedModeConfiguration="false"/>
        <modules>
            <remove name="ScriptModule"/>
            <add name="ScriptModule" preCondition="managedHandler" type="System.Web.Handlers.ScriptModule, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
        </modules>
        <handlers>
            <remove name="WebServiceHandlerFactory-Integrated"/>
            <remove name="ScriptHandlerFactory"/>
            <remove name="ScriptHandlerFactoryAppServices"/>
            <remove name="ScriptResource"/>
            <add name="ScriptHandlerFactory" verb="*" path="*.asmx" preCondition="integratedMode" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
            <add name="ScriptHandlerFactoryAppServices" verb="*" path="*_AppService.axd" preCondition="integratedMode" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
            <add name="ScriptResource" preCondition="integratedMode" verb="GET,HEAD" path="ScriptResource.axd" type="System.Web.Handlers.ScriptResourceHandler, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
        </handlers>
    </system.webServer>
    -->

or remove the whole section.